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How do I install Conclude?

The Quick Start guide takes you through the steps to install and start using Conclude.

How do I raise an issue?

Check out Quick Start for a short version or User Guide for a more in-depth description. For help with it in Slack use /c help raise .

Can anyone in my team raise an issue?

Once Conclude is installed, anyone with permissions to create new channel can raise an issue.

How do I introduce and share Conclude with my team?

Type the command /c welcome in any Slack channel and we will introduce ourselves. Sharing a successful experience with Conclude is also a good way to introduce the tool to your team.

Can I get help with Conclude inside Slack?

Use the command /c help to get an overview of all the commands you find in Conclude. To get help on a specific command, try:

/c help raise
/c help conclude
/c help invite
/c help rename
/c help deadline

How much does Conclude cost?

Check out our Product page for pricing information.

How do you define a user?

A user is anyone using Conclude to raise topics, participate in the discussion or use the Conclude app.

Where can I find Conclude's Terms of Service?

All the fine print in Conclude's Terms of Service is listed on our site

Where do I find Conclude in Slack?

You find Conclude under Apps on the left side bar in Slack, at the very bottom.

Can I set or change a deadline?

You can set and change deadlines using /c deadline in Slack. You can also do so in the Conclude app:

/c deadline Tueday at 4pm - sets a deadline for a future date/time
/c deadline - displays the current deadline
/c deadline clear - removes the deadline

Set a deadline to create more urgency around an issue.

What is a raised channel?

A raised channel is the temporary, dedicated channel generated by Conclude when you raise a issue in the parent channel (such as #devops, #sales, #marketing etc.). The topic raised will be discussed from start to finish in this channel, in a synchronic or asynchronic fashion.

Only one topic is discussed in each raised channel, ensuring the discussion is uninterrupted by unrelated comments.

This raised channel is a perfect space in Slack to conduct in-depth discussions which require more thinking and focus.

How does a raised channel work?

Once an issue is raised, the invited team members discuss the case and drive it towards resolution in the raised channel. Once the issue is concluded, the channel self-archives and disappears from the channel list in Slack. All information shared in the channel is archived and can be in the Conclude app.

Note! Jump to the raised channel to make comments. Comments made in the parent channel will not show in the raised channel and will not be part of the discussion.

Who sees the raised channel?

The raised channel will show in the channel list of its invitees only. Team members not invited to join the discussion are still able to see the raised issue in the parent channel. They can also invite themselves to join the discussion.

What is a parent channel?

In Conclude lingo the parent channel is the Slack channel where you raise a topic, such as #devops, #sales, #marketing etc. Conclude creates the raised channel where you discuss the issue raised.

How do I rename a channel?

Once you raise an issue in a parent channel (#devops), Conclude generates a temporary channel and gives it a name (#_devops-21). A more appropriate name can be given to the channel while raising the issue, as shown in the example below. You can also use the command /c rename < new-name > inside the raised channel in Slack.

Example: /raise #_sales-offsite: Meeting material: I´m putting together a manual (attached) to be distributed at the meeting next week. Need your feedback asap. @directors

Use the underscore ( _ ) preceding the new name to sort the channel on top of your channel list. For help in Slack, use /c help rename .

Can I use Conclude in any channels?

You can use Conclude in any public or private channel in Slack.

Can I remove people from a raised channel?

Yes. The procedure is the same as when removing someone from a channel in Slack. Go to channel settings, view channel details, click on the member you would like to remove and choose “remove from #channel- name”, or use Slack’s /remove command.

Can I remove myself from a raised channel?

Yes. You use the same procedure as in Slack. Go to channel settings and click on “Leave # name” or use Slack's command /leave .

How do I conclude an issue?

Use the command /conclude in the raised channel once your team has reached a conclusion.
Close the issue with a brief synopsis following the /conclude command so the resolution is clear to anyone who needs to review the issue.

If you don't want to provide a synopsis, concludebot will notify your team the issue has been closed without a summary.

Visit our User Guide for more details. For help in Slack, use /c help rename.

What happens after I conclude an issue?

After you conclude an issue, the raised channel will be archived and all its information will be stored by the Conclude app.

Can I reopen an issue that has been concluded?

Yes, you do this in the Conclude app, accessible from Slack through the command /c app or through the link in the raised issue text in the main channel.

In the Feed you can revisit a closed issue by selecting it and choosing “Reopen" on the right side-menu.

This action will also reopen the issue and its related raised channel in Slack.

Can anyone archive a channel?

Anyone with the permission to archive a channel in Slack will have the raised channel self-archiving after /concluding the issue.

Someone without such a permission should request it from the Slack administrator. Alternatively, ask someone with permission to do it on a regular basis.

Note! Note that even if you do not have permission to archive Slack channels, you can still conclude the raised issue. The raised channel will then be closed, as usual, but it will not disappear from your channel list.

Is there a list of commands for Conclude?

To see the available commands, type /c help

Can I apply tags to my issues?

Yes. In fact, Slack encourages you to use hashtags (#) before key words to help organize your channels. While the default tag will be the channel in which you /raise an issue, adding a tag (for instance, #design) may be useful if you plan to revise your history with Conclude at a later date.

Can I flag items in Conclude?

You can use all the tools available in Slack inside channels raised with Conclude. Slack allows you to pin your chats and keep a running tab on the sidebar. Slack also lets you post reminders.

How come my team cannot access Conclude?

Make sure your Slack permissions are set so your team can use everything Conclude has to offer:

- Apps should be approved.
- Multi-channel guests should be allowed to use Slash commands.
- Members of your team should be allowed to sign in to apps with Slack.

If your Slack channel has some restricted apps, make sure Conclude is approved for your users.