Organizations encounter unexpected incidents every day. Conclude integrates with Slack to give
your team superpowers! Raise an issue and assemble a tactical response team for any
challenge.
Conclude will create a dedicated channel for each issue where you can engage stakeholders and
get to a conclusion. Once resolved, Conclude archives your issue and shares the conclusion with
your team.
If you're interested to learn more, we wrote a blog
(Beyond Decisions)
about our journey to where Conclude is today and how we want to help your organization.
This Quick Start Guide take you through the steps to install and start using Conclude.
Conclude Basic is free, however we plan to introduce a premium version soon. Once we do, we'll add a pricing page to our site. Send us an email if you want to know when premium features are available!
All the fine print in Conclude's Terms of Service is listed on our site.
Have you checked for Concludebot under your 'Direct Message'? That's where she hangs out.
You can use all the tools available in Slack inside channels raised with Conclude. Slack allows
you
to pin your chats and keep a running tab on the sidebar.
By the way, Slack also lets you post reminders.
Go to the channel where you want to raise an issue.
Type the command /raise followed by the issue you'd like to bring to the attention of your team.
Invite the people who will help drive a conclusion.
Use language that's both clear and concise to make the subject easy to digest.
Stay on topic, and /raise a new issue if the discussion warrants its own channel.
Unless necessary, avoid mentioning @channel and @all to reduce noise.
For more information, you can visit the HOW TO section of our site.
Just use the command /conclude once your team has reached a conclusion. Close the issue with
a brief synopsis following the /conclude command so the decision or outcome is clear to
anyone
who needs to review the issue. If you don't want to provide a synopsis, Concludebot will
notify your team the issue has been closed without a summary.
For more information, you can visit the HOW TO section of our site.
We suggest:
Sharing a successful experience with Conclude as the best way to introduce the tool to your team.
Using Conclude in public channels where others can see the tool in action.
Using Conclude where it’s most valuable –– connecting teams for urgent, short term issues.
No one likes unfamiliarity in an emergency, so start with something light.
/raise Happy hour ends at 6:00 – it's 5:15. Time to go!! @your @friends @here
If you haven't told your team about Conclude, just type the command
/concludebot welcome in any channel and we'll introduce ourselves!
Since Conclude is built for Slack, all the great hacks you can use inside the messaging platform apply to Conclude as well. The more comfortable your team is in Slack, the better they can use Conclude. Read through this short list of 11 tips for using Slack and share it with your team if you find it helpful.
Make sure your Slack permissions are set so your team can use everything Conclude has to offer.
Apps should be approved
Members of your team should be allowed to sign in to apps with Slack
Multi-channel guests should be allowed to use slash commands
If your Slack channel has some restricted apps, make sure Conclude is approved for your users.
If you are a team administrator, use the email and password associated with your Slack account. If you are not authorized to install Conclude, request access from your team administrator.
Yes, you can find a list of all commands listed on our HOW TO page.
The feed on Conclude's dashboard is the best way to review your history. You can access the feed by clicking on a /raise or /conclude command as it appears in your Slack feed or use the address <concludebot.com/app>.
Yes, simply open the issue in Conclude's dashboard and click "Re-open" to revisit an issue.
Concludebot can help you rename a channel with the
command
/concludebot rename <new-name>.
For instance, Concludebot generates a temporary channel
name based on the Slack channel of origin
with the command
/raise The server is on fire!!
Inside the temporary channel, you can adjust the name to
something more appropriate:
/concludebot rename Burning-Server
Yes. In fact, Slack encourages you to use hashtags (#) before key words to help organize your channels. While the default tag will be the channel in which you /raise an issue, adding a tag (for instance, #design) may be useful if you plan to revise your history with Conclude at a later date.
Conclude uses your web browser preference when setting up your display for dates. It will mirror either mm/dd/yyyy or dd/mm/yyyy.
Both /concludebot and @concludebot will
produce the same outcome. If you want to set a deadline
for 24 hours from now, /concludebot set deadline 24 hours
or @concludebot set deadline 24 hours will do exactly the same thing.
The difference is /concludebot is as a
Slack that will perform a function and share the result with the channel,
whereas @concludebot sends a
chat message to Concludebot, just like you would send a message to another
team member. Such messages are visible for everyone in the channel, hence in
this example, everyone would see your exact communication with the bot.
