Conclude

Quick Start Guide

Conclude is the Slack way to handle business processes. Conclude helps you reach resolutions in many areas, including incident management, decision-making, deal closing, hiring and handling customer escalations.

Conclude creates a raised channel for each issue you want to address. For urgent and time-sensitive matters you can set deadlines and receive automatic reminders.

Get started by following these 3 simple steps:

1. Raise: Use the Slack command /raise to raise an issue with the team. Here is an example of someone experiencing an IT problem. They raise an incident in the #devops channel and invite two colleagues and a Slack user group:

/raise Our production server is down, @bill @sarah @dev-team

2. Engage: Conclude will create a new channel #_devops-1 where the team discusses the issue, focusing solely on this matter. The channel name is generic but can be changed to mirror the issue being raised. See our User Guide for more details.

3. Conclude: The discussion in #_devops-1 has helped the team identify the problem and correct it. Sarah closes the issue with the /conclude command:

/conclude SQL server upgrade problem, rolled back, now OK

The conclusion is shared with the crew in #devops, who could focus on other things and disregard the 37 messages about the server incident discussed in #_devops-1. The raised channel is archived by Conclude and can be revisited later.

These are some of the things Conclude can do. If you want to learn more, type the /c help command in Slack or visit our User Guide. If Conclude is not yet installed for your team, don't stress, it won't take more than 2 minutes. Just follow the simple steps in the Install Guide.

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